I switched to PurePlanet today using Money-savingExpert - and shortly afterwards received an email saying 'ACTION: Finish your energy switch to Pure Planet' with a link to verify my email and finish the switch.
Now when I try and click the link it says…
'Sorry, your log in didn't work
Please make sure you're clicking on the link in the most recent email from us. Each log in link we generate is unique and can only be used once.
If you use a Virtual Private Network (VPN), this may prevent you from being able to log in. Try turning this off and trying again. Thanks.'
I'm not using a VPN so that isn't the problem. I have, however, used this same email address to get some quotes on the PurePlanet website for other family members over the past 2 days - so wonder if that is why things are being confused.
I'm hoping to get the switch all sorted ASAP as moving into my new flat in 2 weeks - so if somebody could offer any help it would be much appreciated.
Many thanks, Joe
Best answer by Nataly
I can see how this is causing confusion! Let’s get this sorted for you
The issue here will be the multiple quotes for one email address - since we can only support one email address per account, when you’re going through to the ‘confirm’ page it’ll be showing you the most recent quote you got for that email address! Hope that makes sense?
I think the next steps would be to a) delete all the recent login/verify emails from your email inbox, as that may cause confusion and then b) to get a new quote for the property you’d like to switch to start the process again.
Big thank you