When I login on the web site I do not get the option to see saved quotes in order to continue my switch from MSE. All I can do is get a new quote which I do not want to do.
I also cannot access the Chatbot to get help. The only time the bot helps me is during a new quote process.
When I send a login email link from the iOS app the link does not work. Originally the app had a spinning status wheel that never ended. Now the link just takes me to the app store to down the app, but it is already installed on my iOS14 iPhone 11.
I cannot seem to check or move on my switch which should be in progress.
Please can someone from Pure Planet contact me as it has been 26 days since I requested a switch. I don’t want to be stuck on my old suppliers standard tariff for months and as I can’t seem to get help from Pure Planet I’ll just initiate a switch to another supplier if I do not receive help by Fri 30th Oct.
Best answer by 25 quid
When you started your switch from MSE, you will have received an email asking you confirm the switch. Do you recall that and did you confirm? Otherwise I guess you might be going round in circles.
If you have a got a switch in-progress (which typically takes 17 days), perhaps you could try logging in on the web if the app doesn’t work for you. Generally in these login glitch cases, deleting (including all login emails) and starting again works.
My guess is the switch never started…