I am a landlord and my previous tenants signed up with this supplier. Because of the mad rules here, I have to sign up with the previous supplier in order to then switch. It’s simply impossible to open an account then submit a reading. I have a period of about 8 weeks when the property is empty so because I can’t start the account properly, so my new tenants now can’t register and switch to their chosen provider. There is no process. The instructions are rubbish too, where is this Wattbot? No link in the app or in browser. The FAQ’s don’t work, so the instructions to use >Menu> Meter readings> does not have a link to enter the readings, it’s yet another link to the FAQ or the community. I don’t want to ask the community! I don’t want to trawl through 319 replies on the same topic I just want to submit a reading! What’s so hard about that simple thing when you are a company that invoices based on a meter reading? My previous tenant said the same thing to me when leaving - this company is very very difficult to deal with. I am resorting to a good, old fashioned letter and they will have to deal with it that way. Look at how the other companies do this, copy their good practices and web interaction. End of rant. Sort it out and make it easy.