I have recently switched from Bulb. I have cancelled my DD for bulb as they had put my final payment up to £170 even though my last payment should have been £100. When I have contacted them for details of how to make final payment they had advised that Pure Planet are only switching my electricity and not the gas? They state my gas is still with them and I owe money.
I have checked the details I’ve received from Pure Planet and it does state both gas and electricity. I can not get in touch with anyone from Planet to help and get a definitive answer??
Best answer by woz
It is dual fuel assuming that you selected both when you switched, your quote email will verify this.
Head over to wattbot (help&support >ask a q.) and ask PP to verify that the switch is in progress. (persist through bot replies). As said it isn’t unusual for both not to switch at the same time but 2 weeks is pushing it a little. Also carefully check your emails to see if PP have asked for a photo of the gas meter to verify they have the correct meter for your property, sometimes that can stall proceedings.
(I don’t work for PP)