Oakbank;18036:A question.Do I take a photo of my meters when I take the readings, or do I need to wait to be told?
Oakbank;18051:Thanks Gil. Didn't realise that until I launched the app on my phone and hit the 'send meter reading' button.Sent my gas and electric meter readings and photos, BUT, the serial number on the electric meter doesn't quite match what PP seem to be expecting. The last 5 digits are correct (the ones embossed on the label) while the printed ones do not match. Over to PP and previous supplier to sort out.
Oakbank;18423:1 Day to go.Woke up to an email from PP that says “Switch Complete” and as from midnight tonight my home will be on Pure Planet.So, by using nothing more than the Pure Planet app I have succeeded in changing my gas and electricity supplier. Impressed.
Oakbank;19485:Had another email from my previous supplier to say they have taken their last direct debit, my account is now closed, and within 30 days I will receive a final bill. This final bill will show either a credit or debit balance (I have no idea which it will be) which they will either take from my bank in full, or refund to my bank directly.
JennyR68;19488:I switched just day or two before you and had nothing from my old supplier had to cancel DD as had plenty credit to cover final bill and couldn't afford to be paying twice. But despite confirmation of cancellation they reinstated it and informed me they upping my DD in January. No acknowledgement I've left!
Oakbank;19489:It's really strange. I've had what I can only describe as a bumpless transfer. Good communications from previous supplier and Pure Planet's app delivered precisely what it promised. If anyone is curious my previous supplier was nPower. I'd been with them for two, two-year fixed rate deals, so four years in total. The only reason I transferred to PP was for the tariffs, way cheaper than anything nPower could offer, even though I played the loyal customer card. All I'm doing now is waiting to find out if I'm in credit or debit with them.Reading some of the posts on here I wonder why so many people have trouble switching. A sizeable percentage of the "I'm having a problem" sort of post could have been avoided if the individual had read, and understood, the FAQs and '11 things you need to know'. The remaining percentage seems to be a breakdown in communications between old supplier, PP and the customer (ex and/or wannabe).I think it's also worth pointing out that people who are having trouble switching will be more likely to post here than those for whom the transfer went smoothly. This probably skews people's perception of how the transfer usually goes.
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.