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Just moved into a new home. How do I put the account number on my name?

  • 23 September 2020
  • 1 reply
  • 35 views

i moved into charity and took responsibility on 17/09/2020. Now i need to put the details on my name to setup my account number so that in future i can pay the bills

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Best answer by Gwyndy 23 September 2020, 13:49

Hi @colin maray 

Welcome to the Pure Planet community, I’m not totally sure what you mean by ‘you moved into charity,’ so if this is incorrect, please feed back.

If, as I suspect, you are saying that you have moved into a property currently supplied by Pure Planet, and have therefore become a ‘Deemed Customer’ please see the guide here https://community.purepla.net/moving-home-42/moving-in-property-supplied-by-pure-planet-10312

The community cannot set up your account for you.

Kindest regards
Gwynyd

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1 reply

Hi @colin maray 

Welcome to the Pure Planet community, I’m not totally sure what you mean by ‘you moved into charity,’ so if this is incorrect, please feed back.

If, as I suspect, you are saying that you have moved into a property currently supplied by Pure Planet, and have therefore become a ‘Deemed Customer’ please see the guide here https://community.purepla.net/moving-home-42/moving-in-property-supplied-by-pure-planet-10312

The community cannot set up your account for you.

Kindest regards
Gwynyd

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