I’ve just moved in, but pureplanet says they won’t bill me or switch me over for 17 days. Why can’t I back date the time I’ve already been here?
Best answer by Angelabikerbabe
If the house you have moved Into is with another supplier, it takes 17 days to switch over.
Until then you are a deemed customer of the previous supplier, and as such , will be billed by them until you switch to PP.