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Joining PP

  • 14 August 2019
  • 1 reply
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Hi

Scheduled to join PP later this month but will be on holiday and therefore unable to provide meter readings. Have smart meter. Can you access that?
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Best answer by Nataly 15 August 2019, 15:33

Hey @pgbell66 and welcome to PP:D

Do you have SMETS1 or SMETS2 meters?
We're currently still trialing SMETS2 so we're asking people to submit their readings manually.

Don't worry if you're away, industry estimates will be used to open your account instead, and the same estimate will be used to close your account with your previous supplier so you don't pay for any usage twice. You can still then submit your readings once you're back. 🆙

There's more info on that process in our FAQs here.

If you have any more questions, happy to chat below 🙂
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1 reply

Hey @pgbell66 and welcome to PP:D

Do you have SMETS1 or SMETS2 meters?
We're currently still trialing SMETS2 so we're asking people to submit their readings manually.

Don't worry if you're away, industry estimates will be used to open your account instead, and the same estimate will be used to close your account with your previous supplier so you don't pay for any usage twice. You can still then submit your readings once you're back. 🆙

There's more info on that process in our FAQs here.

If you have any more questions, happy to chat below 🙂

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