Then a few weeks later solarplicity sent me a bill.
I approached pure Planet help service they asked me for meter readings to send to Solarplicity which I sent. they also said they would ask me for photographs of my meter in 7 days but they never did this
and I'm afraid I forgot all about it after that
another few weeks passed and on Wednesday I got a letter from my old supplier saying I owe them £504 and I must pay it quickly or they will take legal action then on Saturday I got another letter saying that they are taking legal action and I am responsible for the costs and they're sending somebody around to put in a smart meter but how can they? they are not even my supplier anymore!!
I have been on hold to solarplicity phone number which is only open from 9 to 5 (and very difficult because I work) and they do not answer the phone and I have tried pure Planet help but they do not respond now - what on earth can I do?
Best answer by woz
Timco is correct, you're under no obligation to have a smart meter in fact E.on have just been made to change the wording on their communications to reflect this.
I assume you've had bills from PP with your meter readings on etc from the start (or at least from a month after the start). This and print-outs of any emails from PP will be your proof that you've changed suppliers.
DID YOU GET A FINAL BILL FROM SOLARPLICITY WHEN YOU SWITCHED? DID YOU GET ANY CORRESPONDENCE (e.g. we're sorry to see you go etc.) from Solarplicity when you left them? If you didn't it is possible that you still owe them a small amount or they may similarly owe you. I believe most places won't allow a switch to go ahead if you still owe a large amount (anyone like to confirm this?)
You now need to get all your evidence together in case this goes to court, and don't ignore it!! read on..
What I would do as soon as you are able to is to write a letter SEND IT RECORDED DELIVERY to Solarplicity (see below) and also send it by email (with a note on the letter to say it's been sent by email, and a note in the email to say also sent by recorded delivery Royal Mail)
The letter needs to detail the date of your switch, the meter figures that were used at the point of your switch, (these should be on your first PP bill, if not I'm sure PP will oblige with this info.) and you should if you can include copies of any PP bills and emails.
For the email you should be able to screenshot the PP stuff and attach it to the email (get someone to show you if you don't know how or ask on here) and you'll need printed copies for the letter.
You also need to tell them that their action has caused you immense stress (because it obviously has) and that you intend to counter-claim for this and harassment if they don't immediately write to you withdrawing the legal action.
All the above is predicated on the fact that your switch went ahead as normal, and that you don't really owe them all that money. I can't help with that but I'm sure the team at PP will. Best to check all the facts before you send the letter/email though.
In the unlikely event it transpires that you do owe them (a lot of) money you will need to write and or email to them offering to pay at least part of it or ask for a payment plan. I mention this because the courts don't take kindly to claims where the person being claimed against has offered to pay. The worst outcome for you will be if you don't take any action, and if it does end up in court you would have to attend or they'll find against you by default
Solarplcity's details are
email: firstname.lastname@example.org, there's a complaints procedure document for them HERE Please read it it has other contact info which may be of use.
It has their postal address on, (and their registered address), the address to write to is Batchworth House, Church Street, Rickmansworth WD3 1JE
Whatever you do don't panic (mr mannering) and don't ignore the threat of legal action. If it turns out to be their error I'd have no hesitation in submitting a formal complaint asking for compensation, but first you need to sort out what's happened and write to them as soon as possible.
It might also be an idea to seek advice from the Citizen's Advice Bureau.
I realise all the above seems daunting, sorry!
All the above is purely my opinion, all contributions welcome!