My gas account was finalised with SSE on the 17th Feb but they are still waiting for Pure Planet to contact them with a final reading for the electricity account. I only noticed this because I had a fairly large credit on the electricity which was almost offset by a debit on the gas account and because the latter had been finalised, SSE took the direct debit. I contacted them to complain but it turns out it's not their fault. This needs sorting ASAP by Pure Planet!
I also tried to contact Pure Planet via chat on the app and nothing happens, which leaves me the only option, as far as I can tell, of putting this on a public forum - not ideal!
Having only just joined, I can say I'm not impressed and if there are any further issues which cause more inconvenience, I'm off!