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I've just joined but recieved an email that I am leaving?

  • 1 October 2020
  • 2 replies
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Help needed!

 

I have just joined Pure  Planet but just received an email from them to say they are sorry to see me leave? I don't understand as I have received an email from my previous gas and electric supplier saying they are in the process of changing over my gas and electric?

 

Not sure what to do next! Thank you in advance for you help and advice!

 

Amy

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Best answer by woz 2 October 2020, 00:54

@AmyPickup 

hi Amy there is an FAQ here:

 

https://community.purepla.net/switching-supplier-30/erroneous-transfers-what-are-they-10306

...not a conspiracy theory but I don’t believe in coincidences, I wonder if one of your neighbours has tried to switch...hmmmm

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Userlevel 7
Badge +8

Hi
You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.

Do you still have access to your app, is everything the same for you on the app?

It may be a rogue email, or it maybe that someone else has tried to switch and put down your house number by mistake.

I would contact PP directly via wattbot and tell them you are not moving .

if you go to the app and click on the 3 lines at the top right, then click on help, then ask Wattbot, 

Then you need to type in 'message the team' .

It will then offer you a few options of faq, if none apply - then click on the box that says 'message the team',

Then wait until you see the reply from Wattbot saying 'OK, I've passed our conversation to the team. Anything to add? Send it below and the team will see it.'

You can then type in your message (and any photos), then send it

Might take a couple of days to get back to you, but they will

Userlevel 7
Badge +10

@AmyPickup 

hi Amy there is an FAQ here:

 

https://community.purepla.net/switching-supplier-30/erroneous-transfers-what-are-they-10306

...not a conspiracy theory but I don’t believe in coincidences, I wonder if one of your neighbours has tried to switch...hmmmm

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