I thought I had joined Pure Planet on the 25/07/20 and I got my welcome pack and you had all my bank details and said how much the monthly payments would be but now it appears I am still with my old supplier. I joined after seeing you on MSE.com. HELP
Best answer by pigiron
Hi Gwyndy and woz
I got a welcome pack and the amount that would be taken each month with the first payment on the 25th July. No I can’t log in to my account so I must have missed something and I am still with my previous supplier as they have asked for a meter reading.
I don’t know how to contact PP to see if I can re-apply for the original offer as I don’t seem to have an account number. I suppose this is what can happen when everything is digital online.
Thank you all for your time and help.