The bills say “ways to pay on final page”. There are no instructions on final page.
How do I pay bills? How do I set up a direct debit? There does not appear to be a function on the app to do either.
Best answer by woz
Did you get bills every month by email or are these bills the first ones you've seen?
When you registered to switch you will have given your bank details. I don't have knowledge of PP's auditing systems but it's odd that it's taken 3 months for them to realise that you haven't paid the first direct debit, especially given that the first DD should have been taken on the day you switched.
(My guess is there's been a screw up with the bank account and they've been charging a different account and it's just come to light)
Anyway that doesn't answer your question.
I have no doubt that your message here will be picked up by Marc, and you will/may be able to sort this by Direct Message then email (little envelope top right), however the way to organise to pay is to go to HELP in the app, ask wattbot, type "message the team" and ask them to contact you to enable you to set up a direct debit and agree a payment schedule.
It's not a live chat service, it may take a day or so to get a reply.