Hello, I moved in to the property that is supplied by Pure Planet. I registered on their website 2 days ago and the app still says "We are setting up your account". I don't know if I should just wait or maybe there are some more steps which I need to complete? Anyone knows how long it takes to set up an account? I tried contacting Pure Planet via WattBot, but it is not really working.... Any help will be greatly appreciated, thank you. 🙂
Best answer by Nataly
and welcome to the Community!
Nice one for signing up
The team will be setting your account up based off the moved in info you gave - this can take a few days.
Just look out for any emails from them, in case they need to confirm any extra info.
Once completed you'll be emailed a Welcome Pack confirming your account details 😮