Solved

How long does It take to set up an account?

  • 18 September 2019
  • 1 reply
  • 172 views

Hello, I moved in to the property that is supplied by Pure Planet. I registered on their website 2 days ago and the app still says "We are setting up your account". I don't know if I should just wait or maybe there are some more steps which I need to complete? Anyone knows how long it takes to set up an account? I tried contacting Pure Planet via WattBot, but it is not really working.... Any help will be greatly appreciated, thank you. 🙂
icon

Best answer by Nataly 19 September 2019, 16:42

Hey @OlgaKos and welcome to the Community!

Nice one for signing up🆙

The team will be setting your account up based off the moved in info you gave - this can take a few days.

Just look out for any emails from them, in case they need to confirm any extra info.
Once completed you'll be emailed a Welcome Pack confirming your account details 😮
View original

1 reply

Hey @OlgaKos and welcome to the Community!

Nice one for signing up🆙

The team will be setting your account up based off the moved in info you gave - this can take a few days.

Just look out for any emails from them, in case they need to confirm any extra info.
Once completed you'll be emailed a Welcome Pack confirming your account details 😮

Reply