Hello, I moved in to the property that is supplied by Pure Planet. I registered on their website 2 days ago and the app still says "We are setting up your account". I don't know if I should just wait or maybe there are some more steps which I need to complete? Anyone knows how long it takes to set up an account? I tried contacting Pure Planet via WattBot, but it is not really working.... Any help will be greatly appreciated, thank you.
Best answer by Nataly
and welcome to the Community!
Nice one for signing up
The team will be setting your account up based off the moved in info you gave - this can take a few days.
Just look out for any emails from them, in case they need to confirm any extra info.
Once completed you'll be emailed a Welcome Pack confirming your account details