Hello, I switched to Pure Planet in June.
I got a verification link on 12/6/2020.
I am still not switched yet. Do I need to download the app? Can’t I control things through an online account? Is the only help either on the forum or through the app?
Every time I try to login online I get a verification link? Is there no account for me to login and check my details?
How does this all work? Why the delay with my switch? I’ve never had problems with other energy companies and I switch regularly.
Best answer by Marc
Cheers for the heads-up
I’ve flagged this with our Member services team
This means you’ll need to start the switch again. You can sign up directly from the PP website - we do have a ‘summer special’ at the moment!