I’m fairly new to PP and using desktop only, not mobile app.
I’m logged in on https://community.purepla.net/topic/new at the moment.
In another window I’m logged in on https://purepla.net/app If I click More and then click Help & Support I can’t get onto Wattbot.
Ho do I navigate to Wattbot?
Best answer by Nataly
I’ve checked this out with our Member Services team - it looks like your switch was blocked by your current supplier - an email was sent to let you know yesterday (15 July) with subject line “IMPORTANT: Your current energy supplier is blocking your switch to us” - this FAQ includes info on what to do if your switch has been blocked and you came via MSE.
That explains why you’d be seeing the option to ‘get a quote’, since your switch has been stopped due to the block.
I hope it helps!