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Hi I want to leave pure planet and I'm being blocked, why?

  • 20 November 2020
  • 1 reply
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Hi, 

I have moved into a property that is supplied by Pure Planet. I have been in contact and have requested to leave and was told there was outstanding money to be paid. I have requested for a bill to sent to me so I can pay this and have been told that they are ‘too busy’. I have rang two or three times since and I have been told the same thing. They have my details so why can’t I be sent the bill that allows me to switch? 

I now can no longer get in touch with anybody and it has not helped so far talking to the bot.

Can someone please tell me how to get in touch with an actual human, pay my bill and switch away from this company. 

I have already left a complaint and still I have not been contacted.

 

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Best answer by woz 20 November 2020, 19:55

@hannahdonoghue 

hi hannah

It’s not as easy as sending you a bill because you won’t switch away until 17 days after your switch is started, which is why you should set up an account with them (you are protected by the dd guarantee)

You need to set up an account, here is how:

https://community.purepla.net/moving-home-42/moving-in-property-supplied-by-pure-planet-10312

This really is the best and most simple/easiest way.

or

https://community.purepla.net/payments-31/one-off-payments-to-pure-planet-10317

although the above would only apply to the final bill, after you’ve switched.

 

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@hannahdonoghue 

hi hannah

It’s not as easy as sending you a bill because you won’t switch away until 17 days after your switch is started, which is why you should set up an account with them (you are protected by the dd guarantee)

You need to set up an account, here is how:

https://community.purepla.net/moving-home-42/moving-in-property-supplied-by-pure-planet-10312

This really is the best and most simple/easiest way.

or

https://community.purepla.net/payments-31/one-off-payments-to-pure-planet-10317

although the above would only apply to the final bill, after you’ve switched.

 

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