Hello. For the past few hours I have been trying to get started with switching to Pure Planet. Each time I get a message saying either an invalid log in or the server is down. It's not filling me with confidence, that I can't even get into the app and I'm considering looking elsewhere for an energy provider.
Can anyone help or advise, please.
Best answer by Timco
Hi Clare the servers good for me, no problems. Firstly don’t give up on pure planet, they’re the cheapest by far at the moment and the bills are really clear. But we need to get you on, you need to be on an iPhone or android phone uisng android version 5 or above and the latest app versions? What device are you using?
By the way, I’m just a happy customer, not staff, they’ll be by later to help