I am in the process of switching suppliers, and the new supplier has told me that the gas meter is incorrectly registered to a different address in the industry database. This mistake will have been made by Pure Planet as this was not a problem when I switched to Pure Planet.
As a result of this, the new supplier is unable to progress with registration.
How will I be able to get this changed on the industry database?
Best answer by Angelabikerbabe
You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.
You need to send your message to the team directly via Wattbot.
if you go to the app and click on the
☰ menu at the top, then click on help, then ask Wattbot,
Then you need to type in 'message the team' .
It will then offer you a few options of faq, if none apply - then click on the box that says 'message the team',
Then wait until you see the reply from Wattbot saying 'OK, I've passed our conversation to the team. Anything to add? Send it below and the team will see it.'
You can then type in your message (and any photos), then send it
please note it’s not a live-chat and it’ll be 2 or 3 working days before they’re able to reply.