Why is my Fixed Electric pkwh more in my welcome pack - than what i signed up for?
Best answer by Nataly
Hmm this definitely sounds odd! I’ve flagged this with our Member Services team - they’ve let me know it looks like you got your quote and started your switch on 2 November.
The new fixed tariff rates of Gas 2.717pkwh Elec 14.615pkwh weren’t ‘live’ and available to get a quote or switch to until 3 November - on MSM, these figures went live at about 11am on 3 November.
Whenever you switch to PP from a price comparison website you need to check your quote and ‘confirm’ the switch, so it’s worth checking if the correct rates of 2.645 and 14.8134 were shown there?
Let’s try and get to the bottom of this!