I've no doubt it was contained somewhere in the literature I got from them but, not easily accessible. Also, when I called them up to do the switch they didn't tell me about it.
Do Pure Planet ever cover these fees?
Best answer by Mavis1
As far as in aware PP do not cover these fees, however if you simply wait a few days then you will be able to switch without incurring any exit fees. There is a window before the end of any contract when you cant be charged any fees. Cant remember the exact timing but you can only be a few days off.i will have a look and report back.
Its 42 days.
So if you start your switch in 8 days time then under ofgem rules they cannot charge any exit fees.