When I joined and the reason I joined was "we don't estimate readings" and when I questioned this to make sure the response was "we pre-buy gas and electric in advance so that's why we don't estimate, however due to this you need to make an advance payment". I'm ok with that yes and the rep said "when would you like your direct debit to come out"? To which I responded the 1st would be best. So why o why are my bill's estimated and why is my direct debit on the 14th? I'm starting to think this is just another lying bunch who talk rubbish just to get you to sign up....
Best answer by Nataly
We collect your first Direct Debit on the date you come on supply, and outline that date in your Welcome Pack, emailed when you switch to us. The Direct Debit is set to be the same date each month after.
If you’d rather the payments come out on the 1st each month, you can change your Direct Debit date in your account under ‘balance and payments’ .
We send a meter reading reminder each month, a few days before your bill is due. If you enter your reading(s) a few days before the bill is generated, we’ll estimate the usage covering the days between. There’s more info on that in our FAQs which may help, too .
Just to let you know, I’ve edited your post slightly to remove any profanity.