Was going to switch changed mind within terms but cannot get any response from them did not provide meter readings or anything no dd set up . Sent so many emails and on there website absolutely no response, they still switch me over really disgusted with the customer service. No telephone number to contact them. No idea what to do now as do not want to go with them and definitely would not recommend.
Best answer by Nataly
I’ve asked our Member Services team about this - they’ve let me know they’ve received and replied to your WattBot chat from 3 April, and are also currently working on your complaint case. They’ll email you today to confirm the next steps - they’re looking at sending your supplies back to your previous supplier as an ‘erroneous transfer’. Once that work is done, it’ll be as if you’d never switched from your previous supplier.
They’ll also make sure your first Direct Debit payment is refunded