Best answer by woz
PP don't have call centres it keeps costs down.
You can complete your joining to PP without using the app by going to https://purepla.net/.
Pure planet are digital only so if you don't have recourse to one of those methods you cant join, but I assume that since you've posted in the community you are online on one of those.
Can you say what the difficulty is?
If you need help with the process of completing post back, here is a link which may help or reproduced below
If you find Pure Planet through a PCW you can get a quote and follow the steps to add all your details there (including your DD details). We'll then send you a verification email - once you verify your email, we'll start your switch.
If you find Pure Planet through a PCW and you do get a quote and accept it, you still need to complete your switch by completing the email verification as shown above.
I am trying to switch over to pure planet. Very frustrating because I can't speak to an actual human. I have a low tech phone by choice so I can't down load your app. I have already got a quote through Martin Lewis and am trying to set this up through my lap top.