Solved

Changing how much a energy i use a year

  • 17 August 2019
  • 6 replies
  • 422 views

I was trying to get a quote from recently buy a property and click on medium instead of low now it wont let me change it and its keeps crashing
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Best answer by stephenrand 17 August 2019, 14:41

Olivia123456;35681:
Thankyou but i just want to start a whole new quote and wont let me


Are you using the app or online? It's all working ok for me online. If you get to your quote on the screen then you should be able to see a 'get new quote' button.
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6 replies

Userlevel 7
Badge +9
Hi Olivia

If you're on the app, try reinstalling it. Or try online at www.purepla.net

Hope that helps
Stephen
Thankyou but i just want to start a whole new quote and wont let me
Userlevel 7
Badge +9
Olivia123456;35681:
Thankyou but i just want to start a whole new quote and wont let me


Are you using the app or online? It's all working ok for me online. If you get to your quote on the screen then you should be able to see a 'get new quote' button.
Userlevel 7
Badge +10
hi Olivia
Not sure if you're on the app or in a browser.
Did you go beyond looking at the quote figures? (important)

If browser it sounds like your browser has got it's knickers in a twist (if browsers have knickers), try clearing the cache or use a different browser.
I would start by restarting your phone. (if it is a phone?)
​Without more info of whether app or browser, what your device is and how far you got with the quote it's hard to advise.
Its still not coming up with that option on bottom of the page
Userlevel 7
Badge +10
hi Olivia
can you give us some more details of what you're using app on phone or tablet, or online, what device you're on, what you've tried so far?
Sorry, very hard to offer help without the details.

No point in guessing - too many options.

Do you have a computer you can use to go online?
Close browser and then use THIS link
Talk us through what happens?

Olivia123456;35693:
Its still not coming up with that option on bottom of the page

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