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Cancel switch within 14 days

  • 20 September 2020
  • 1 reply
  • 47 views

Hello, I signed up a few days ago, but I don’t see an option to cancel the switch on your website or the app (which I’ve downloaded). Does this mean the switch hasn’t gone through and I can go elsewhere if I choose? I didn’t click on your email to verify my email address, although I did set up a username and clicked on the subsequent email received to log into my account.

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Best answer by Nataly 21 September 2020, 12:51

Hey @Stevenm 

If you didn’t verify your email and ‘complete’ your switch, don’t worry - there’s nothing to cancel as your switch wasn’t started :thumbsup:

That’s why there’s no ‘cancel’ option showing in your account, too. 

Happy to help with any other questions if you decide to switch to PP in future :relaxed:

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1 reply

Hey @Stevenm 

If you didn’t verify your email and ‘complete’ your switch, don’t worry - there’s nothing to cancel as your switch wasn’t started :thumbsup:

That’s why there’s no ‘cancel’ option showing in your account, too. 

Happy to help with any other questions if you decide to switch to PP in future :relaxed:

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