Acitivate switch

  • 30 October 2020
  • 2 replies

I have applied through UBT energy helpline to switch - they have sent me confirmation - reference number E 160657901 on 24th September 2020 but I have not recieved anything from yourselves to activate this - please can you help  

2 replies

Userlevel 7
Badge +8

You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.

have you checked your junk mail folder? For the activation email from PP?

Welcome to the community @smb070855 :slight_smile:

I was going to suggest the same as @Angelabikerbabe def worth having a look in thje spam folder. And if you’re a Gmail user, take a look at the ‘promotions’ folder too.