My account switched over last month but my previous supplier (Bulb) says they haven’t been approached
my account is showing the wrong adress and I can’t seem to get hold of pure planet
whats the best way of speaking to someone as I can’t afford to pay 2 lots of bills each month in the meantime
Best answer by Nataly
This certainly sounds like an erroneous transfer - more info on what that means and how it’s sorted here.
Unfortunately sometimes this can happen, for a number of reasons including the national database (used by suppliers to identify supplies) being inaccurate or out of date… but, that’s why the erroneous transfer process exists. Our Member Services team will be able to get this sorted for you, they’ll just need photos of the full fronts of your meters
They’ll also be able to discuss your payments with you.
Nice one for messaging the team! That’s the first step to getting this sorted. If you haven’t already, I’d also head back into your chat to send the photos of your meters - as this’ll be the first thing our Member Services team needs to check.