Idea Status: We're Looking Into It
Why is obvious, people who want to join but either have a query or more to the point technical difficulties preventing them completing the joining process (which is precisely what has prompted this post). They should of course be pointed at the community first, but in many and the more difficult cases this results in the only route being available for a resolution being a direct message. I don't think that's ideal.
My thinking is that if all else fails and the community can't help, there should be a version of wattbot in which the user can put their email address and phone number and start a conversation, resulting in an email conversation which doesn't need to be instant.
Further thought needed of course...
- Community Manager
- 6681 replies
-
6 September 2019
Hi @woz
Thanks for posting this. It's an interesting idea.
This is already available in the app.
But, of course, someone may not have got that far. So we could look at something for web here.
Thanks for posting this. It's an interesting idea.
This is already available in the app.
But, of course, someone may not have got that far. So we could look at something for web here.
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