Not for us

Suggestion: An extra tickbox field on signup re being called by PP.

  • 22 July 2020
  • 2 replies

Userlevel 7
Badge +11
  • Rocket Scientist
  • 11233 replies

I don’t know if this already exists and I’ve posted something similar before but given that some switchers are really spooked out by calls from PP how about this during the switch process?

“You may receive a call from Pure Planet when you switch to us. If we call you this will  be to ask if you have any problems with your switch, or we may ask for clarification if we spot any issues. The caller will ask you a couple of basic security questions, if you are not happy to answer these the caller will offer an alternative way to reassure you that the call has come from Pure Planet. 

Please tick this box if you are happy to receive these calls. (I’m not sure, does data protection mandate that you have to opt in, if not it could be please un-tick if you don’t want to receive these calls?)

2 replies

Hi @woz 

Sorry, not for us. 

This puts obstacles in the way of people switching to Pure Planet.

Userlevel 7
Badge +11

hi @Marc 

 The idea is that new switchers opt out of receiving calls . I can’t see how that puts obstacles in the way of them joining. Perhaps the mantra should be changed to we don’t have call centres but WE may call YOU.