Separate faq for those who already have electricity supplied by PP and want to add gas. (a bespoke wattbot dialogue for this?)

  • 14 February 2021
  • 1 reply

Userlevel 7
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  • Rocket Scientist
  • 10958 replies

idea or feedback? not sure...

I think a separate faq under joining and switching “Switch your gas supplier to an existing account”

e.g. “If we already supply your electricity but not your gas here is what you need to do to add your gas supplier  etc.  etc.

And  typing the words add gas into wattbot should bring up a bespoke dialogue?

Apologies if this is buried elsewhere already but it isn’t easy to find if so.


1 reply

Userlevel 6

Great idea that way people won't get frustrated and will be able to swap to PP and not stay with an existing supplier they really don't want to be with