A "Refunds" section should be added as a separate faq under billing and payments. A search of refund or refunds should throw this up as the top hit, also it should include the info that refunds will no longer appear as gc or gcxx, but as PP. (may be important for anyone who may be searching for a legacy refund).
"Refunds" section should be added as a separate faq under billing and payments.
Userlevel 7
+11
- Community Manager
- 3211 replies
-
5 February 2021
Hey
Would you like to see a new FAQ e.g. ‘refunds from Pure Planet’? What info would you want to see included?
The current account review FAQ includes a section ‘payment of refunds’ which explains how they work and how they appear in Members’ accounts - do you think since the change back in September to make refunds show as from ‘Pure Planet’, there have been less questions around this? 
Userlevel 7
+11
hi
Information about what to expect with timescales (important) when
The customer has had a review and is getting a refund,
The customer has left and had the final bill,
The customer has had a recalculation resulting in a refund? not sure about that one..
Where it’s coming from, whether it will be in one or more payment, when to expect it in your bank etc etc. (busy so may add later)
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