Adding meter type to switch page

  • 16 December 2019
  • 0 replies
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Userlevel 7
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Is it possible to ask potential customers when asking for details during the switch process what type of meter they have. There have been a few posts recently about , I have a smart meter why do I have to give readings, I expected you to use my smart meter etc
​​​​​​​if you ask about the meter type, if smart selected a popup box appears" We may not be able to use your smart readings immediately, you will need to give manual readings " or words to that effect. That way they are fully informed before switching instead of complaining after. This also applies to pre payment meters, E7 etc

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