The ability to attach various file types in direct messages would be useful for everyone.
As a starter I’d suggest, pdf, jpg, png , xls, xlsx, doc, docx, and perhaps size restricted 20mb? short movie files (mp4 or mov or both).
(no real need for txt as that can be copied and pasted )
Also hyperlinks and image button would be a useful addition (as we have in the community)
If image button it could negate pdf, jpg, png or just co-exist
I’m thinking if a customer wanted to pass on info to the team via admin and I can’t understand why it’s so restricted now?