There seem to be a lot of queries (mainly gas) where new customers submit opening reading with photos in many cases and these are apparently ignored. I understand the 3rd party verification but that doesn’t explain why so many are having to post about this problem.
I’d like to see a statement from PP about why this is (or appears to be) persistently happening, and more to the point a bespoke wattbot dialogue - a one stop shop if you like, to enable new customers to follow this up and get it fixed.
