When a customers account isn’t running normally because for example a meter has been changed or for any other reason (perhaps it’s being reviewed or recalculated) the customer may not be able to implement a change or some other function of the app may not work as expected.
I think there should be a flagged message in the account to warn the customer that changes to their account are in progress, and either try later or contact us. That way the customer won’t end up posting on here when something doesn’t work as expected (perhaps a tariff change for example)
The same comment applies when someone moves out, they may want to move it at their new property but the app may not be ready. Why not warn them that it won’t work yet?