Best answer by stephenrand
Welcome to the Pure Planet community! Important to know that when you post here you are not talking directly to Pure Planet but to your fellow customers.
The second important thing to know is that communication with Pure Planet is digital, via Wattbot - they don't have a call centre, and you can't request a phone call in this way.
Does this FAQ answer your question at all?
If not, post back here for more responses, or more advice on communicating with Pure Planet