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Moved House, Will I still get my pending referral?

  • 13 January 2020
  • 3 replies
  • 500 views

Hi Pure Planeteers,

I recently moved house. I was still waiting to receive a £50 referral reward. I've since logged in to the app and I can't see my rewards. Will I still get my reward? I'm planning on signing up to Pure Planet with the new house.

Thanks,
​​​​​​​David
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Best answer by Angelabikerbabe 13 January 2020, 15:51

Hi
​​​​​​​ https://community.purepla.net/threads/3114-Pure-Planet-£25-Amazon-voucher-referrals?p=14578&viewfull=1#post14578

If you don’t receive the email, open WattBot in your account, and type 'Where is my Amazon voucher'. Watt will take some info from you - your friend's name and address, and your friend's unique referral code. This info will then be handed to the PP team to check out.
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Hi
​​​​​​​ https://community.purepla.net/threads/3114-Pure-Planet-£25-Amazon-voucher-referrals?p=14578&viewfull=1#post14578

If you don’t receive the email, open WattBot in your account, and type 'Where is my Amazon voucher'. Watt will take some info from you - your friend's name and address, and your friend's unique referral code. This info will then be handed to the PP team to check out.
Hello, Already tried this. WattBot doesn't let me continue with the process as it says 'It doesn't look like you're on supply yet...'

Thanks,
​​​​​​​David
Hey @DJGibbo

In this case it's probably best to get in touch with our Member Services team directly, and explain the situation 🙂

To do that, in WattBot type 'message the team' and let them know you've moved out.

They'll be able to look into this for you 👍

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