FAQ

Warm Home Discount

  • 30 June 2020
  • 0 replies
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What is the Warm Home Discount (WHD)?

It’s a scheme that supports vulnerable Members, by providing rebates of £140 to their accounts to help pay for the cost of energy over the colder months. You can read more about the scheme on the government website.

How and when is the WHD applied?

It’s applied as a credit on your account.

All WHD rebates will be applied by 31 March 2021, though we aim to provide them before this date.

How do I know if I’m eligible?

Core Group

If you receive the Guarantee Credit element of Pension credit, you’ll automatically receive the Warm Home Discount each year. You’ll receive a letter from the DWP between October and December to confirm this. Don’t worry, there’s nothing you need to do. 

Broader Group

You can check our complete criteria list for the Broader Group here.

How do I apply for the WHD? 

If you’re in the Core Group, don’t worry, there’s nothing you need to do.

If you’re in the Broader Group, you can apply for the Warm Home Discount by filling in the form here.

We’ve partnered with AgilityEco to provide the Warm Home Discount. Once you’ve filled in the form, you’ll receive email confirmation of the next steps.


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