• Steps to take if the Pure Planet app's not working for you

    If your Pure Planet app won't open, first try uninstalling the app, and re-installing the latest version from the Apple App Store or Google Play Store.

    When you first log in again, we’ll send you an email to verify your email address - open this email and tap on the link to verify.

    If you don't get the email, check that it hasn't been filed under 'junk', 'spam' or 'promotions' folders.

    Also check out this FAQ on how to log in to your app.

    If you’re having issues logging in to your app, don’t forget you can log in at purepla.net and send a message to our team via WattBot (tap ‘help’ > ‘Ask WattBot’).
    They’ll need to know the make and model of your device, the version of the operating system it’s running, what the issue is and a screenshot of the issue if possible.

    Read more:
    I can’t log in to my Pure Planet account what do I do?
    Which web browsers and versions of iPhone and Android does Pure Planet work with?
    How to use the Pure Planet app and web