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FAQs
  • How do I refer a friend to Pure Planet?

    To refer a friend to Pure Planet, tap on the 'Refer friends' moon in your account.



    This will open your rewards and allow you to send your share code to friends and family. You can send it by email, SMS (text message), Facebook, Twitter and WhatsApp.


    If they switch, we’ll know it’s you who introduced them. And we’ll give you both a £25 Amazon voucher.

    You can introduce as many friends as you like (please do!) and when a friend switches their energy to Pure Planet, you’ll both earn a reward.

    To keep track of which friends you've referred you can view your 'score card' which has three sections:
    - Referred - they've tapped your link and gotten a quote
    - Pending - they've started their switch to Pure Planet!
    - Switched - their switch is complete. Once there's a little green tick on the right, they've made their first payment and you've been emailed to collect your reward



    Once the new member has finished their switch and we’ve collected the first payment, you'll both receive an email with the option to "get my reward". Just tap that, and you'll be taken to a page that asks where you want the reward to be sent. You can then enter the email address or mobile number you'd like the voucher to be sent to.

    Simply enter that voucher code at the Amazon checkout and you’ll get £25 off your order.

    You can load reward codes up into your Amazon account to build a credit balance. That way you can redeem multiple rewards against a single purchase.

    There are some rules - the most important being to only introduce people you know. Please don’t share your code in a way that others might see as ‘spam’ or ‘junk mail’.

    That’s it!

    So go on and introduce your friends to great value, clean energy and enjoy extra rewards all round. More for you. More for them. Better for the planet.


    If you're expecting a reward from either referring a friend or being referred, remember that you'll be emailed to get your rewards two days after the switch date - that’s two days after the day you or your friend came on supply with Pure Planet.

    If you don’t receive the email, open WattBot in your account, and type 'Where is my Amazon voucher'. Watt will take some info from you - your friend's name and address, and the unique referral code. This info will then be handed to our team to check out.

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