• How to read a meter

    We ask for regular monthly meter readings so we can make sure that your energy usage matches your payments. Without regular readings we use historical data and household estimates to predict how much energy you use.

    As there are many different models of electricity and gas meters in operation, this guide will help you make sure you’re reading your meter accurately.

    First things first, make sure that you can clearly and safely read your meter.

    Electricity

    Single rate meter
    Enter the 5 numbers shown in white. Please IGNORE any numbers in red



    Dial meter
    Read the top 5 dials from left to right. Disregard the small dial.
    Enter the number just passed - but check the sequence on each dial as they can alter from clockwise to anti-clockwise




    Two rate meter
    For both top and bottom rows, write down the numbers shown.
    IGNORE the last number(s) which may be shown in red




    Two rate, single display meter
    If your meter shows the rate readings on just one screen then make sure you capture both


    Digital meter
    Enter the five digits before the decimal point. IGNORE the digits after the decimal point.



    Gas

    Dial meter
    Enter the value of the lower number closest to each pointer.
    The dials turn in opposite directions to each other, so do check first


    Imperial meter
    Enter the four numbers shown, and IGNORE the digits in red


    Digital meter
    Enter the five digits before the decimal point. IGNORE the digits after the decimal point.


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