• What happens if I can’t make my payments?

    We understand there may be many reasons why you can’t make a payment. If you’re struggling to pay Pure Planet, we want you to speak to us.

    We’ll always be able to help, and we don’t want to add to your worry.

    At Pure Planet our team of experts are trained to assist customers in many different situations. We’ll work with you to find an option that best suits your current financial position.

    If you’re finding it difficult to pay, we can help. We'll take into account your current circumstances and listen, then advise you on the payment options available.

    Setting up an arrangement to pay an agreed amount weekly, fortnightly, or monthly, can help you repay what you owe in manageable instalments.

    Benefits to you of making contact
    - You may be taking positive steps towards improving your account with us
    - You’ll be taking steps to become debt-free with Pure Planet
    - You can agree to repayments that you can afford based on your current financial situation.

    What happens if you don’t make contact
    Taking further action is the last thing we want to do, so please contact us as soon as you’re able. If we don't hear from you we can:

    - Visit you at home to work out the best option, but we’ll add the cost of this visit to your account
    - Pass your account to a specialist partner to recover the balance outstanding. We may instruct them to pursue a County Court Judgement against you. This course of action would incur a cost to you which will increase the amount you owe.

    We would much prefer to work with you to get you back on track. Please take this opportunity to make contact with us.

    At Pure Planet we’re here to help, and will always strive to achieve the best possible solution.

    Ways to Contact Us
    We can be contacted via the 'help' menu option in your app, and here in the Pure Planet Community.

    Free independent advice and assistance can be obtained from these free independent advice organisations:

    Step Change Debt Charity
    Wade House Merrion Centre Leeds
    LS2 8NG
    0800 138 1111
    www.stepchange.org

    National Debtline
    Tricorn House
    51-53 Hagley Road Edgbaston Birmingham
    B16 8TP
    0808 808 4000
    www.nationaldebtline.org

    Citizens Advice
    Check your local Yellow Pages or Thomson local directory for address and telephone
    citizensadvice.org.uk

    Civil Legal Advice (formerly Community Legal)
    www.gov.uk/civil-legal-advice