At Pure Planet, we want to make sure you don’t have to worry about your energy supply through this time.
To tell us when you're moving home, go to Menu > Account and you’ll see a button called ‘Move out’.
When you tap on 'Move out' the app will ask for the date you’re moving - the calendar shows up to two days in advance. This is to make sure we get accurate final meter readings.
Then the app will ask you to confirm the address you're leaving, ask for a final meter reading, plus a forwarding address so that we know where to send your final bill.
That's it! We'll email you to confirm that your home move is underway.
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Any other questions? Ask in the Community.