• Will you support my 1st generation SMETS1 smart meter?

    If you have a first generation smart meter (generally referred to as 'SMETS1'), the smart functionality is currently only available from the supplier that installed the meter.

    As soon as you switch supplier, your in-home display will no longer update, and the readings will not be sent to your new supplier by the meter.

    You will need to take manual readings from the meter, not the in-home display.

    Second generation smart meters (SMETS2) are coming to Pure Planet Members from 2019.

    These meters will enable energy customers to switch suppliers without losing any of their smart functionality.

    We're already working on our national rollout plan for SMETS2 meters, to make sure these are available to all of our members once the meters are ready.

    Installation of these meters will be free of charge for Members who currently have a 'traditional' meter.

    We're working with community members in 2019
    to test the installation and usage of SMETS2 meters before our national rollout.

    Will my 1st generation smart meter work on the 2nd generation network?

    The smart meters rollout is being coordinated by an Ofgem-regulated body called the Data and Communications Company (DCC).

    The DCC is responsible for building the smart meter network around the UK. It is the body between energy suppliers like Pure Planet and you, the member. DCC manages the data between supplier and customer, on a faster network. (The older versions of smart meters use 3G SIM cards which connect to specific energy companies only).

    The DCC has sent estimates to energy suppliers for when it plans to connect some SMETS1 smart meters to the SMETS2 network.

    In September 2019 the DCC informed energy suppliers that SMETS1 won't be upgraded until the summer 2020, despite earlier saying it would start in the summer and autumn of 2019.

    These are the current start date estimates as advised by the DCC (according to their latest update on estimates in September, 2019)

    Models: Itron and Aclara - due to start in late July 2019. So far just over 100 have been adopted and the DCC has said this will be slowed down and monitored.
    Models: Secure and Elster - due to start in September 2019, delayed until June 2020.
    Models: L&G and EDMI - due to start in December 2019, delayed until August 2020.

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