We forecast your energy use over 12 months and set a monthly payment schedule to cover the total.
We collect a little less in warmer months and a little more in the colder months to mirror the pattern of your energy use.
This should help you avoid building up a credit balance over the summer months.
Summer months - April to September
Winter months - October to March
We check your energy use and balance automatically every 6 months.
Read more: How to change your Direct Debit monthly payment dates in your app
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