• Will my Direct Debit change in Summer and Winter?

    We forecast your energy use over 12 months and set a monthly payment schedule to cover the total.

    We collect a little less in warmer months and a little more in the colder months to mirror the pattern of your energy use.

    This should help you avoid building up a credit balance over the summer months.

    Summer months - April to September

    Winter months - October to March

    We check your energy use and balance automatically every 6 months.

    Read more:
    How to change your Direct Debit monthly payment dates in your app