Community
FAQs
  • When will you take my Direct Debit payment?

    We'll take your first Direct Debit on the day we start supplying your energy (usually 17 days after you join).

    We'll send an email confirming your first payment date.

    You can see your Direct Debit (DD) details including dates and amounts in the welcome pack when you first joined.

    You can also view this in your app. Tap on the menu and then choose 'Payments and tariff'.




    We collect your Direct Debit on the monthly anniversary of the day we first started supplying your energy.

    If this falls on a weekend, we collect the Direct Debit on the next working day.

    Tap
    here for info on how to change your Direct Debit account details or payment day.

    Read more:
    How do I change my payment amount?

    Got any other questions?
    Ask the Community
    .



    Attached Files Attached Files