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FAQs
  • How do I switch to Pure Planet?



    To switch to Pure Planet, you'll need to
    visit our website or download our app and get a quote. You can download the app at:

    Apple (App Store): Here
    Android (Google Play): Here


    Once you have your quote, and have completed the sign-up process, we'll start your switch. It takes 17 days for us to fully switch your supply.

    We'll send you a welcome pack by email, confirming the details of your switch. This includes your tariff information, your Direct Debit details, and the start date of your supply. We'll stay in touch at every stage of the process, and will keep you informed on your progress.

    We handle the entire switching process for you - there's no need to contact your previous supplier, and no need for an engineer to visit the property. The lights will stay on.

    During the switch, your Pure Planet account will show you a countdown to your switch date.

    And just before your supply is due to switch, we'll email to ask you for an opening meter reading.



    We'll also ask for a photo of the meter at the same time. We only ask for a photo for your first reading.

    We'll collect your first monthly payment on the same day we start supplying your energy. We buy your energy in advance, based on our forecast of what you'll need. This helps us to buy energy as cheaply as possible, and is the reason we take your Direct Debit before each statement has been produced.

    During your switch, we may need to contact you for additional information, or just to let you know how the switch is progressing.

    If you receive an email labelled 'FOR INFO', this is just an update that requires no further action from you.

    If you receive an email labelled 'ACTION', you'll know there is some further action is required, such as providing a reading or checking some details for us.

    Any other questions?
    Ask the Community.
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