• How do I change my Direct Debit bank details and payment date?

    To change your Direct Debit payment date or bank details, head to your account online or in your Pure Planet app.

    Tap on the menu and then choose 'Balance & payments'.

    You'll see a date for your next payment. You can change this date to one that suits you.



    If your next payment is due in 10 days or sooner, your app will let you know that it's too close to change it, for now. You'll be able to change it once the next payment has been made.

    You can also change your bank details in your account. Tap on 'Change payment details' and type in the new account name, account number and sort code.

    Any other questions?
    Ask the Community.