Hi there! I want to switch to Pure Planet, but I had difficulties downloading the app. I got that sorted, and I managed to download it today. I have been pressing the 'switch' button, but all I get is the logo of Pure Planet, then the screen freezes. I tried also to open the app by itself, but I face the same problem, the Pure Planet logo, and nothing more. The screen freezes and it takes several minutes to close it. Any suggestions? I really want to leave Spark Energy asap! Thank you 🙂
Best answer by Marc
Hi @MargaritaGravesend great to hear that you're switching to Pure Planet! Are you still having problems with the app? What kind of mobile are you using?
@Spondulex1963 thanks for posting in the community. To verify your account you get an email verification. In the email you need to tap on the words "finish your security check" in the pink bar. Make sure that you verify with the most recent email.
We'll get you there!